Frequently Asked Questions
Everything you need to know about your NeoMetal experience.
What materials are used in NeoMetal jewelry and accessories?
We specialize in high-grade surgical steel, titanium, and premium metal alloys designed for durability and a sleek, industrial aesthetic. All materials are hypoallergenic and lead-free.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, certain body jewelry items cannot be returned once the seal is broken.
How should I care for my metal apparel and accessories?
To maintain the luster of your NeoMetal pieces, wipe them with a soft microfiber cloth after wear and avoid direct contact with harsh chemicals, perfumes, or prolonged submersion in saltwater.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.